Studio Policy

REFUND POLICY 

Terra is a small local business that depends entirely on its classes and courses. If you decide to commit to a class please do make sure that you can attend. An alternative date is not guaranteed.

Cancellation is possible no later than one month before the event with a handling fee of 20%. After that retractation period full or partial refunds are not possible. 

In case of an absence, students are allowed to one catch up but only in the event of a last minute cancellation in another masterclass. We cannot guarantee when a student will get an available date. 

OPEN STUDIOS MEMBERS

Open studios membership card: Students can use their hours with flexibility within opening hours in place however students who will not have visited the studio for more than a year in a row will lose their prepaid hours. 

FORGOTTEN PIECES

Students are responsible for signing their pieces. Pieces unsigned will be considered abandoned. Pieces signed but unclaimed will be offered as glaze tests after 3 months.