Studio Policy


Terra is a small local business that depends entirely on its classes and courses. If you decide to commit to a class please do make sure that you can attend. An alternative date is not guaranteed.

Cancellation is possible no later than one month before the event with a handling fee of 20%. After that retractation period full or partial refunds are not possible. 

In case of an absence, students are allowed to one catch up but only in the event of a last minute cancellation in another masterclass. We cannot guarantee when a student will get an available date. 


Open studios membership card: Students can use their hours with flexibility within opening hours in place however students who will not have visited the studio for more than a year in a row will lose their prepaid hours. 


Students are responsible for signing their pieces. Pieces unsigned will be considered abandoned. Pieces signed but unclaimed will be offered as glaze tests after 3 months.